Requests for maintenance and custodial services are processed by the staff in our Service Center.
Non-Emergency Requests – Submit your request using the link at right.
Emergency Requests – Call the Service Center at 515-294-3322. After hours, you will hear a message with detailed instructions on how to receive assistance.
When submitting requests, please keep in mind:
You will receive a confirmation email and reference number. Keep this number to follow-up on your request.
By submitting a request you give our staff permission to enter your room/apartment without prior notification. As such, DOR staff will not submit a request on your behalf.
The Service Center reserves the right to determine the priority of all requests.