Custodial and Maintenance Service Requests
Requests for maintenance and custodial services in the residence halls and on-campus apartments are processed by the staff in our Service Center, located in 0347 Helser Hall.
The Service Center is staffed Monday - Friday from 7:00 am - 7:00 pm and Saturday and Sunday from 8:00 am - 5:00 pm. The Service Center is closed on University holidays.
Non-Emergency Requests – Please submit your request via the ON-LINE WORK ORDER SYSTEM.
Emergency Requests – Please call the Service Center at 515-294-3322. After hours, you will hear a message with detailed instructions on how to receive assistance to resolve your emergency.
When submitting requests, please keep in mind:
- You will receive a confirmation email and a reference number. Please hang on to this number as it allows you to follow-up on your request.
- You must be physically on-campus and within the ISU firewall to submit a request.
- By submitting a request you are giving our staff permission to enter your room to perform maintenance or custodial services without prior notification. As such, DOR staff will not submit a request on your behalf.
- The Service Center reserves the right to determine the priority of all work that is undertaken.
Requests are generally handled by DOR Facilities Management staff. However, depending on the nature and scope of your request, we may need assistance from staff within the ISU offices of Facilities Planning and Management and Environmental Health and Safety or from a University approved outside contractor.
Department of Residence, (515) 294-2900