Card Access

All residence halls and Frederiksen Court Apartments use an electronic card access system. Once you have properly checked-in, your ISUCard will be updated to include access for your assignment. When buildings are locked, follow these steps to use your Access Card to enter your assigned building:

  1. Take your access card OUT of your wallet, purse, bag, etc.
  2. If you keep your card in a RFID-blocking sleeve, take your card OUT of the sleeve.
  3. Lightly “tap” your access card on the card reader panel.
  4. The card reader will beep, the light will turn green, and the door will unlock. The door handle may not turn, but the door should pull open.

If the door won’t open, please wait 5 seconds before you or anyone else try to use the card reader again. After three tries, if your card does not work, call the posted phone number and a staff member will let you in.

Common reasons why a card may not work:

  • You do not have access to the door you are trying to enter.
  • You are not coded as checked-in to your assignment.
  • You are not coded as having completed your room change.
  • You have multiple access cards in your wallet, purse, bag, etc.
  • Your card is in a RFID-blocking sleeve

Keys and Key/Lock Charges

When you check in to your assignment you will be issued a set of keys. The type and number of keys you will be issued will depend on where you live, but may include keys to your apartment / suite, bedroom, bathroom, mailbox, or den. When you check out you will be required to return all of the keys you were originally issued. For security reasons, if keys are not returned at the time of check out the locks to your assignment will be changed. The cost of the lock change will be billed to your Ubill.

Your keys and ISUCard are issued to you for your use only. You may not give these items to others and keys may not be duplicated.

To keep you, your roommates, and your belongings safe, always lock your door – even if you are only leaving for a short time. You should always have your keys and ISUCard with you when you leave your room.

Frequently Asked Questions

What if I have TEMPORARILY misplaced my ISUCard?
Visit your Hall Desk  or Apartment Community to check out a Temp Access Card. Temp Cards can be checked out for a period of no more than 7 days.
 
What if my ISUCard is lost / stolen?
Immediately report the loss of your ISUCard in AccessPlus under ISU ID's or to the ISUCard office, 0530 Beardshear Hall, (515) 294-2727. You can then visit the ISUCard Office to receive a replacement. 
 
What if my ISUCard if broken?
Take your damaged card to the ISUCard office in Beardshear Hall. Staff will review the card to determine if a free replacement is needed.
 
What if my key is broken?
Take your damaged key to your Hall Desk or Apartment Community Office. Staff will review the key to determine whether or not you will be charged for a replacement. Broken keys result in a charge only if the break is intentional. Broken keys do not result in a charge if the key damage is limited to bending or shearing.
 
What if I have TEMPORARILY misplaced my keys or lock myself our of my room?
Visit your Hall Desk or Apartment Community to check out a Loaner Key. Loaner keys can be checked out for a period of no more than 7 days. If you do not return the loaner keys to the Hall Desk or Apartment Community by the end of the 7th day, a lock change will be ordered. The cost of the lock change will be billed to your Ubill.
 
What if I have PERMANENTLY lost my keys?
Visit your Hall Desk or Apartment Community immediately to report the loss. For security reasons, lock changes are ordered for all permanently lost keys. The cost of the lock change will be billed to your Ubill.
 
How much does a lock change cost?
This will depend on your assignment. The cost of a lock change reflects the actual costs for the process – including materials and labor. A breakdown of charges is below:
 
Building(s) Details Labor Materials Total
Barton-Lyon-Freeman
Birch-Welch-Roberts
Buchanan
Helser (with separate mail key)
Linden
Maple-Willow-Larch
Oak-Elm
Wallace-Wilson
Change 1 core: room
8 keys sent to Service Center
Mailbox is combination
$88
(2 hours)
$18 core
$16 keys
$122
Eaton
Friley
Helser (with mail on room key)
Change 2 cores: room and mailbox
8 keys sent to Service Center
$88
(2 hours)
$36 cores
$16 keys
$140
Martin 2-Room Suites
Change 4 cores: 2 bedroom, hallway and mailbox
16 keys sent to Service Center
$132
(4 hours)
$72 cores
$32 keys
$236
Martin Lofted 3-Room Suites
Change 5 cores: 3 bedroom, hallway and mailbox
16 keys sent to Service Center
$132
(4 hours)
$90 cores
$32 keys
$254
Frederiksen Court
Change 2 cores: apartment and mailbox
10 keys sent to Service Center
$88
(2 hours)
$36 cores
$20 keys
$144
Schilletter & University Village
Change 1 core: apartment
4 keys sent to Service Center
$35
(3/4 hour)
$18 core
$8 keys
$61
Item Labor Materials Total
Other Charges
Replacement Key $16 $2 per key $18
Temp Access Card $2.50 $7.50 per card $10
In the residence halls, the key replacement cost is for lost den, bathroom, and mailbox keys (if not on the room key). In Frederiksen Court and SUV, the key replacement cost is for lost bedroom keys.