Mail & Packages

Residence Hall Street Addresses, Apartment Street Addresses

Resident mail and package delivery in the residence halls is managed by the Department of Residence. Each room is assigned a mailbox that all residents of that room will share. Mailbox types vary by area and locks may be either keyed or combination, both of which are distributed at check-in. TIP: Remember your mail box combo by entering it into your cell phone as a contact. 

• In Frederiksen Court, your apartment key also operates your mailbox, located inside the first floor entrance of each building.
• SV mailboxes are located in the first floor hallway of each building. Residents receive a mailbox key at check in.
• In UV, mailboxes are located at roadside in close proximity to each cluster of apartments. Residents receive a mailbox key at check in.

We also handle package delivery services for resident security, package carriers (such as DHL, FedEx and UPS) are prohibited from delivering to student rooms. We process a 50,000 packages each year! To do this, we need your help, so please keep the following in mind:

1. Use the correct name and address. We only deliver packages to students on our rosters, so the name on the package must closely match what is on the student's ISU ID card.
2. Check your “iastate.edu” email frequently. When we receive your package, we will send you an e-mail notification with a package number. You will need this number and your ISU Card to claim your package.
3. Don't be fooled by tracking numbers. While your tracking number may say a package is 'delivered', that doesn't mean we have it. It may be at the main University mail room and it can take a full day to be routed to us.
4. Don't wait until the last minute. Plan ahead and send items at least 7 days in advance. If you are ordering on-line add at least two days to whatever the company claims as shipping time.
5. Rethink “Perishables” packages. We are unable to refrigerate packages. A few thoughts: 1. Send items that won't spoil, 2. Spring for overnight delivery, 3. Pick your package up ASAP when you get your email notification – we will specifiy “Perishable” in the message.

To ensure prompt delivery, items should be addressed as follows: